|
Product |
|
Q: Will your
compatible toner mix with OEM developer? |
A:
Yes. Our manufacturers formulate our toners to pour &
mix with OEM developer. You do not have to do any
developer changes. When you start using our toner,
just install it in the machine and it is ready to go.
No problems.
|
|
Q: What
is the yield on your toner versus the OEM? |
A:
The exact same as the
OEM. Whatever the OEM expected yield is on any part or
supply item, ours is guaranteed to meet or exceed that
yield.
|
|
Q: Do your
toner boxes say Polek & Polek on them? |
A:
No. Our toner boxes do not say Polek & Polek or the
name of the toner manufacturer on them. They only say
“for use in" and the machine manufacturer
and model # that
they work in.
|
|
Ordering
^ |
|
Q: Can
my order go out today? |
A:
Orders placed before 3 pm E.S.T. that have been credit
approved will ship the same day. Orders placed after
that, are subject to the shipping volume of the day.
Rush orders are available. Please call your sales
executive to flag the order.
|
|
Q: How
long will it take to get my order? |
A:
Please check on
www.ups.com to see ship times. If ship time is an
issue please contact your sales executive to review
shipping options.
|
|
Q: When
is my backorder expected? |
A:
Please call your
sales executive or check stock at our
Online Catalog for ETA’s on backordered items.
|
|
Q: Who do I speak
to, to place an order/ open an account and pay a bill? |
|
A:
To place an order call your sales executive.
To pay a bill you may
call us at 1.800.526.1360 and either ask for Betty
Muňoz at ext. 145 or for Alicia Leary at ext. 132.
|
|
Q: What type of
payments do you accept? |
A: Our
payment terms are Net 30, C.O.D. or Credit Card -
Amex, MC, Visa. We also accept Wire Transfers as
well as Pre-Payment.
|
|
Q: What
are your hours of operation ? |
|
A: 8 AM
to 7 PM E.S.T.
You can place your order via fax - 1.800.426.7972 or
via our
Online Catalog 24 hours per
day. |
|
Shipping
^ |
|
Q: How
much is shipping? |
A:
We charge UPS rates and fees. Orders under $50 are
subject to an additional $5 handling fee.
|
|
Q:
Where do you ship from? |
|
A: We ship
from Fairfield, NJ. |
|
Guarantee
^ |
|
Q: What
is your 100% guarantee? |
A:
100% customer
satisfaction.
If for any reason you are not satisfied with the
performance of one of our products, we will credit
your account upon receipt of the product. We will also
credit your account for any additional expenses
incurred by the use of our product.
|
|
Q: How
do I handle returns to Polek & Polek? |
|
A: Just
call your sales executive and ask for a RA#. ARS
labels are available if needed. |
